3D copy short
3D copy short
Project information
Year
2023
Industry
Interface
Services
Brand Concept
UX Design
Visual Design
Content Creation
About Product
Corsair iCUE desktop app enables synchronisation between a PC, a wide range of peripherals, and games. It allows control over lighting, temperature, sound, tracking battery life and hardware statistics, and assigning game-specific multi-step macros to the action buttons and gestures of mice, keyboards, and headsets
Key audit insights
▪ UX complexity causes user errors and lost data
▪ Navigation is confusing, hierarchy and nesting are not clear
▪ Common tasks take an irrational amount of time to complete and are not easily accessible
▪ Overwhelming amount of text across the system that could be replaced with graphics, iconography, or imagery
▪ Overly technical and intimidating look and feel of the UI
Research
Along with the PM, I interviewed 9 Corsair users with varying levels of proficiency and experience in using the app. Through these interviews, we gained valuable insights into their habits, challenges, and needs, including:
▪ Gaming habits: how often and for what purposes they use iCUE while playing games
▪ User flows: their app usage patterns
▪ Device usage: the number of devices users have and how they customise and manage them
▪ Information tracking: which data users track and want to be notified about
◄ drag and drop to view the result before and after ►
